Your camera or doorbell might have connection issues because other devices in your home are using a lot of bandwidth. Your network might not be able to support all your devices, especially when they're running multiple high-bandwidth activities like the following: Video calls and meetings. Audio and video streaming.

When Nest cameras appear offline, Google recommends users restart their cameras or video doorbells to refresh the connection and then check again for the live video. Users may also try restarting their router and modem to effectively reset the internet connection or also try disabling any network extenders.

Use the reset button Press and hold down. At 10 seconds, the status light will blink yellow four times, and you'll hear a countdown tone. At 12 seconds, the status light will be solid yellow. When the camera begins resetting, you'll hear a confirmation tone.

Make sure your phone's Wi-Fi is turned on, and that it's connected to the same Wi-Fi network. Make sure you're not trying to connect a 2.4 GHz-only camera to a 5 GHz network. Use the instructions in this article to restart your camera. Open the app again and set up your Nest camera on your phone.